Ensuring Our Customers Receive the Best Value with Our Price Match Guarantee
We promise that we won’t be beat on price. We understand that we operate in a competitive industry, and we want to ensure that our customers are receiving the best value available. Over many years we have developed a loyal customer base who values shopping with us. For these reasons, we are happy to offer our customers a Price Match Guarantee. Although we have a number of specific considerations for authorizing a price match, we try to make the process as straightforward as possible. Simply put: If you find the exact same product elsewhere, available to ship immediately, at a discounted price (inclusive of shipping cost), we will match that price.
This guarantee is available to our customers both prior to placing an order (i.e. we will discount an item for you as a "price match" before you have ordered) and for up to 14 days after placing your order (i.e. if you find this item cheaper within 14 days of placing your order, we will refund you to match the price).
Considerations regarding our Price Match Guarantee include:
- Exact Product Match: The product must be the exact same product (SKU, size, color, etc.) from the price match vendor.
- Product Availability: The product must be immediately available for sale/to ship from the price match vendor. Additionally, we must have this product currently available.
- Condition: The product must be offered in “new” condition from the price match vendor. We do not honor price matches on non-new/used products.
- Vendor: The product must be offered by a “retail competitor” (determined at our discretion). The purpose of this is to exclude individual resellers on eBay, Craigslist, Facebook Marketplace, and other secondary marketplaces.
- Timeframe: This guarantee is available to our customers both prior to placing an order (i.e. we will discount an item for you as a "price match" before you have ordered) and for up to 14 days after placing your order (i.e. if you find this item cheaper within 14 days of placing your order, we will refund you to match the price).
- Shipping Cost: The price match accounts for the price match vendor’s shipping cost as compared to our shipping cost. The price match will be determined by the price inclusive of shipping.
- Tax: Sales tax charged by the price match vendor as compared to sales tax charged by Performance Horse Blankets will not be considered.
- Additional Fees, Duties & Charges: Additional fees charged by the price match vendor may be considered in determining a price match. The purpose of this is to account for customs duties, fees and taxes applicable on an international price match vendor.
- We reserve the right to reject any price match. While we appreciate our customers' loyalty, certain price points may not be financially feasible for our business. We may recommend that you purchase this product from the price match vendor (as we still want you to get the best value possible). We hope you understand.
Please use the following form to initiate a Price Match Guarantee Request (or contact us). Select "Topic: Price Match Guarantee" and include details regarding the product and alternate vendor.